(LEX 18/USA Today)– A recently released survey finds that when it comes to their favorite fast-food chain, consumers love Chick-fil-A.
However, two Kentucky based restaurants made the list and ranked within the top 15. KFC took 11th place and Papa John’s took 3rd place.
The survey is based on interviews with 22,500 customers who are asked about quality of products, services and satisfaction with more than 380 companies in 46 industries and ten economic sectors, the American Customer Satisfaction Index says.
Measured on a scale from zero to 100, fast-food restaurants were scored on food accuracy; waitstaff behavior; food quality; beverage quality; restaurant cleanliness and layout; food variety; beverage variety; and website satisfaction.
Read more about the survey here.