LEXINGTON, Ky. (LEX 18)– A woman says a misunderstanding with the driver of the ride-sharing app, "Lyft" caused a big scare Thursday morning.
"I missed the bus, so I turned back around to go back to the house," said Cynthia Parker. "And I called the Lyft to get picked up."
Parker says before she got home from the bus stop, the Lyft was already gone and so was her 3-year-old daughter.
She says her son thought it was his sister’s ride to daycare, and sent her on her way, alone. That’s when she tried to contact Carlos, the driver.
"All three times I tried to call him I heard her crying. So that means he let her cry from the time he picked her up to the time he dropped her off."
Parker’s Lyft app shows the driver took her daughter nine miles and 22 minutes across town.
She frantically called police and co-workers until she finally learned her little one was safe.
"But he dropped her off and let her get out of the car herself. A three year old? A three year old."
Parker says she’s had no luck getting an explanation from the driver.
According to the company’s terms of service, "the Lyft platform is not available to children."
It even instructs people to "use common sense when using the Lyft platform and services… including looking at the photos of the driver or rider you have matched with to make sure it’s the same individual you see in person."
"If a Mama or a grown up is not in the car with the child, what are you doing picking them up? I felt like he should’ve left her there and said if no adults get in the car, she can’t ride."
Parker says her daughter is doing fine, but she believes that’s no excuse for what happened.