LG&E and KU warn of utility scammers

Posted at 1:08 PM, Mar 24, 2020
and last updated 2020-03-24 13:08:42-04

Louisville Gas and Electric Company and Kentucky Utilities Company are reminding everyone to keep their guard up when it comes to scammers during the COVID-19 crisis.

“We’d like to think everyone’s energy is focused on protecting our families and our community as a whole, but we know that scammers like to take advantage of these types of situations,” said LG&E and KU Vice President-Customer Services, Eileen Saunders. “That’s why we all need to make sure we stay alert and, along with everything else we are juggling right now, follow tips to help guard against becoming a victim.”

Due to the coronavirus outbreak, the only in-home visits being conducted by LG&E and KU are essential service-related work, including gas leak investigations, move-in requests and new service turn-ons. The company reports that employees are following Centers for Disease Control and Prevention guidelines and practicing social distancing.

LG&E and KU Officials say employees always carry an authentic company ID badge, and encourage customers to ask to see it, in the event someone comes to their door.

They also remind their customers to be aware of potential signs of scam activity, including threats to disconnect service, requests for immediate payment and requests for a pre-paid money card.

The utilities encourage customers to follow these SAFE tips to protect your personal information.

  • Secure your personal information: LG&E and KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: LG&E and KU offer customers a variety of official payment options. A complete list can be found here [].
  • First check with LG&E and KU if you’re suspicious: Customers who receive a suspicious live phone call, an email or letter should call LG&E and KU which will always verify official communications. LG&E customers should call 502-589-1444 (outside Louisville at 1-800-331-7370); KU customers should call 1-800-981-0600.
  • Enlist the help of authorities: In addition to contacting the company, customers who suspect they have been victims of fraud, or who feel threatened during contact with scammers, should report it to their local police department.