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Customers Say They Weren’t Given Warning About Rocky Top Furniture’s Closure

Posted at 6:47 PM, Nov 12, 2018

GARRARD COUNTY, Ky. (LEX 18)– Customers of a Garrard County furniture store are upset after they say they weren’t given any warning about the store’s closure.

The lights were off Monday at Rocky Top Furniture in Lancaster, and the gate was closed. They had an eviction notice posted outside too.

Greg Beagle of Northern Kentucky is one of the many customers who ordered custom wood furniture from the business that’s been featured on the DIY Network.

Beagle told LEX 18 that he has spent $24,000 at the store to furnish his new dream home for him and his wife. He said he had no concerns, despite a fire there back in July, but he started getting worried when no one answered or returned his calls last week.

Beagle then saw an article from a Knoxville Media Outlet about the Pigeon Forge location closing.

A look at reviews online show other customers with similar experiences over the last few months, some even writing that they paid, but that their furniture never showed up. LEX 18’s Kylen Mills paid a visit to the store Monday and ran into the business founder and current property owner.

Tommy Mitchell broke down in tears, saying that he sold the store in good faith and that he’s heartbroken for the customers now flooding him with calls trying to get answers.

His attorney told LEX 18 that we should know more information soon, but for now, she wants people to know that Rocky Top Furniture is not owned by Mitchell and that customers with issues should contact the Garrard County attorney.

Our calls and messages to Rock Top have not been returned.