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AT&T outage reported across parts of Kentucky, linked to Nashville explosion

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Posted at 2:03 PM, Dec 25, 2020
and last updated 2020-12-25 17:15:52-05

NASHVILLE, Tenn. (WTVF/LEX 18) — An outage has affected phone and internet service for AT&T customers across Middle Tennessee and Kentucky, including some EMS lines in the area.

AT&T has confirmed that the outage is related to this morning's explosion in downtown Nashville. WTVF is receiving reports that AT&T and DirecTV coverage is being affected, as well.

Several local law enforcement agencies have reported outages.

"Service for some customers in Lexington and the surrounding areas may be affected by damage to our facilities from the explosion in Nashville this morning," said Jim Kimberly, Director of Corporate Communications at At&T. "We are in contact with law enforcement and working as quickly and safely as possible to restore service."

Kentucky State Police, Posts 1-3 say they are experiencing major issues regarding calls coming into the dispatch center. Area 911 dispatch centers in the Post 1 district and some in the Post 2 district are reporting outages. Posts 1-3 dispatch are receiving 911 emergency calls from Verizon carriers at this time. If someone is calling in on the AT&T network, police say it is possible they may not get through. It is possible this issue is being experienced statewide in multiple states in this area.

If you do call in to report an emergency or non-emergency, please be patient with dispatch personnel as they are receiving all calls at this time. Also, please advise dispatch personnel of your location so those first responders can respond to the correct location.

It's unclear when service will be restored.

This is a developing story.