NewsCovering Kentucky


H&R Block customers experience problems accessing stimulus money

Posted at 6:06 PM, Jan 05, 2021
and last updated 2021-01-05 18:08:26-05

LEXINGTON, Ky. (LEX 18) — With many Americans eagerly anticipating their stimulus payments of $600, some people have voiced confusion and frustration over the process.

"We checked the status [on the IRS website]," Tara Shelton, of Lexington, said. "It was supposed to have deposited yesterday, but the checking account shows a different checking account number than the first stimulus was sent to."

Shelton is one of many people who have reported going on the IRS website only to find their payments were delivered to an account number they do not recognize.

The common denominator amongst many of these people is that they used H&R Block to help them file their taxes in 2019.

In a statement to LEX 18, a spokesperson for H&R Block addressed the concerns, acknowledging that the company "understands stimulus checks are vitally important for millions of Americans."

In a post on Twitter, the company explained that for customers who took a Refund Transfer in 2019, the status on the IRS Get My Payment website may reflect that temporary account number.

The company added, "But don't worry - we have sent these payments on to the method you chose for Refund Transfer: direct deposit, check or Emerald Card. The money should be there by the end of the day."

That was Monday. Shelton let LEX 18 know that she did receive her money on Tuesday afternoon shortly after this story aired.