NewsCovering Kentucky

Actions

KU suspends residential disconnects and late fees

KU Has Options For Furloughed Workers Struggling With Heating, Electricity Costs
Posted at 11:53 AM, Mar 16, 2020
and last updated 2020-03-16 11:53:04-04

(LEX 18) — LG&E and KU will suspend disconnections and late payment fees as the state grapples with the novel coronavirus.

The utilities, until May 1, will suspend disconnects for residential customers who may have difficulty paying their bill and waive new late fees incurred during this time.

“While we’ve historically taken similar measures during extreme weather conditions, we are in unprecedented times with this virus and we want to ensure that our residential customers, who may need some extra time to make payments, have the additional grace period,” said Eileen Saunders, Vice President-Customer Services. “We are committed to working with our customers who may be having difficulty paying their energy bills and connecting them with available resources that can further assist them.”

KU will work with customers to establish arrangements and connect them with available resources to help. In addition, we encourage each customer to pay as much as possible even if unable to pay the entire account balance.