UPDATE: June 6 at 6:30 p.m.
Officials with the City of Lexington have confirmed that a faulty Windstream was the reason behind Thursday's 911 outage.
According to a statement from Director of Communications Susan Straub, an alternative routing configuration was applied and 911 resumed receiving data and calls.
"While call takers were unable to talk to citizens during the 3-hour period the service was experiencing difficulties, they could see calls as they came in,'" the statement said. "They were able to call back most of the citizens who called 9-1-1. Records indicate 264 emergency calls were received during the incident. 235 of those emergency calls appear to have been triaged by a call taker. Fortunately, we have had no reports of issues arising from this matter."
The city is now working with Windstream regarding equipment improvements.
UPDATE: June 5 at 3 p.m.
Following a provider issue that stopped the 911 emergency operation in the city, the service has now been restored and is operating as normal.
Original Story:
Lexington's 911 system is currently not operating due to a "provider issue," according to officials. Residents with a 911 emergency are asked to call 311 or text 911.
Officials say that calls are not going through to operators. Residents will hear ringing, and then the call will be cut off.
911 operators can see calls coming in and will attempt to make calls back on a separate phone system, officials say.
