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Lexington 911 system now restored after reported provider equipment failure

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UPDATE: June 5 at 3 p.m.

Following a provider issue that stopped the 911 emergency operation in the city, the service has now been restored and is operating as normal.

Original Story:

Lexington's 911 system is currently not operating due to a "provider issue," according to officials. Residents with a 911 emergency are asked to call 311 or text 911.

Officials say that calls are not going through to operators. Residents will hear ringing, and then the call will be cut off.

911 operators can see calls coming in and will attempt to make calls back on a separate phone system, officials say.