LEXINGTON, Ky. (LEX 18) — "I don't know what I did wrong so I can't fix it."
Those are the words of Tonya Vires, a Lexington native that is one of the thousands of Kentuckians stuck in unemployment limbo.
The former Lexington Habitat for Humanity employee says she was furloughed last summer and received benefits from June through early October. Vires says the claims were filed by her employer, but when the benefits ran out, so did her checks.
Vires says she filed a claim for herself, but has remained "under investigation" since mid-October and she doesn't know why.
"If my claim is being reviewed, why is it being reviewed? There are no phone calls you can't get ahold of anybody," said Vires.
Like so many others, she went to the state's web page to schedule a phone appointment for help with no luck.
"I felt like there's another way I can get through to try that but then at 7:31 in the morning there's no appointments available. I don't understand that," said Vires.
She says she understands Gov. Andy Beshear is trying to improve the system but believes it has taken too long.
"I don't think this is working it should have been corrected a long time ago we knew this was going to be an ongoing issue," said Vires.