LEXINGTON, Ky. (LEX 18) — Quinae Jones is one of thousands of people still waiting on her unemployment check. Her last day of work was March 15, the day Jones says she filed for benefits.
"I've been more than patient with them. I haven't started calling repeatedly until last week," said Jones.
Like many in her shoes, Jones spends hours each day calling or on hold with the unemployment office trying to get answers.
"This week, at least someone is answering the phone, but the people answering the phone are not the people that have access to our personal information or our claims," said Jones.
Her frustration is mounting.
In an interview with LEX 18 Thursday, Lt. Governor Jacqueline Coleman acknowledged the angst felt by so many people like Jones. She said while the state has hired more people and added more technology to handle 85-percent of the claims processed, that's still not good enough.
"I have to be honest with you, that 15 percent is the group that keeps me up at night worrying about how we can get to them," said Coleman.
Quinae Jones is running out of hope.
"There's other people going through the same thing, I'm not trying to single myself out. I want all of us to get our money," said Jones.