FRANKFORT, Ky. (LEX 18) — During the COVID-19 pandemic, some people are getting their unemployment benefits while others wait. Two examples of this are the personal stories of Richmond's Ann Lowery and Lexington's Brandi Miller.
Lowery, a hair salon owner, applied for benefits around March 20. The unemployment office finally contacted her on Monday letting her know that there was a mistake on her application and that she should receive her benefits by the end of the week.
Miller, who worked for Kroger before joining a chiropractor's office, applied for unemployment on March 24. Miller says she received notice today her money will be direct deposited soon.
"I actually checked this weekend and it changed from your claim is under investigation to your claim has been processed," said Miller in a Zoom interview.
As for Lowery, she was too upset and discouraged to talk over video.
Lowery said some days she waited for hours on the phone to try to get answers from the unemployment office.
Both Lowery and Miller say they understand the state is slammed with claims, but believe there must be a better way to help people.
On Friday, the governor announced more than 24,000 claims from March are still unresolved.