LEXINGTON, Ky. (LEX 18) — The University of Kentucky has announced its policies for fans as the 2021-22 men's basketball season tips off on Friday with Big Blue Madness.
COVID-19 Safety Policies:
Among the policies, fans will be required to wear a face mask as they watch the game and move around Rupp Arena, regardless of vaccination status. The policy also applies to staff and vendors.
"If spectators are unable to wear masks, they are encouraged not to attend games in person for the sake of their health and the health of others," officials said in a news release.
Children 2 and younger will not be required to wear a mask. Fans should stay home if they are sick.
UK officials say they plan to operate venues at full capacity this season while monitoring the latest health and safety guidelines from local and national authorities. The university says the band, cheerleaders, the dance team, and on-court activities are expected to return this season.
UK Athletics has fully transitioned to mobile ticketing at all venues. No physical season ticket books will be printed. Season ticket holders and individual game buyers will use the UK Athletics app to access and manage tickets. Season ticket holders may also manage tickets by visiting UKathletics.com/MyUKAccount from a mobile device's web browser.
As of Oct. 13, the UK Ticket Office is finalizing the set-up of mobile tickets. All season ticket holders will be notified by email in the coming days once tickets are viewable and ready to be managed on their mobile devices.
Season parking permits will also be issued via mobile delivery, and ticket holders with parking will access and display parking permits on a smartphone for entry into the arena lots.
To avoid game-day issues, UK Athletics encourages all fans to view tickets and parking permits and save them to a smartphone’s digital wallet (Apple Wallet or Google Pay) in advance of arriving at Rupp Arena.
Parking permits will be scanned at lot entry, so fans should have the mobile permit ready, prior to leaving home. Fans may also be asked to show the permit on a phone prior to arriving at the lot entrance. This will assist traffic personnel to efficiently sort and direct vehicles approaching the complex.
For more information, helpful tips, and FAQs, visit UKathletics.com/MobileTickets. Season ticket holders without a smartphone are encouraged to contact the UK Ticket Office to make alternate arrangements.
Information on student ticketing will be released soon at UKStudentTix.com, including how and when season pass holders can claim tickets for each game. Instructions will also be available for how and when students can purchase single-game tickets.
Rupp Arena Box Office:
The main box office has moved for this season, and a temporary structure will be located inside the High Street entrance after patrons pass through security screening. The temporary box office opens 90 minutes prior to tipoff and closes at halftime. This serves as the primary location for ticket resolution, ticket sales, and will call.
Fans may visit the box office at the arena if they require assistance with accessing their mobile tickets once they arrive.
Fans may contact the UK Ticket Office for assistance in advance of game day by calling (800) 928-2287. Hours are Monday through Friday from 9:00 a.m. – 4:00 p.m.
Game Day Parking Sales:
With a valid state-issued, disabled hangtag, fans can park in the non-reserved ADA lot located at Gate 1 of Rupp Arena. This lot will operate on a first-come, first-served basis at a cost of $20 per vehicle. Limited game-day parking is available on a first-come, first-served basis through the Central Bank Center in their West High Street Lots. A parking fee will be in effect for most all Rupp Arena events. The lots will be open three hours prior to tipoff.
Rideshare vehicles are instructed to drop off and pick up at the convention center loading dock area, which can be reached via High Street or Manchester Street. Pregame rideshare vehicles should approach the loading dock via High Street. Post-game rideshare vehicles should approach Manchester street.
Ongoing Renovations at Rupp Arena:
Due to the ongoing construction of the renovation project at Rupp Arena, fans are encouraged to arrive early and plan for possible entry delays. Renovations to the home of the Kentucky men’s basketball program are scheduled to be complete in the spring of 2022. These renovations, which include, upgrades to the upper seating bowl, approximately 50,000 square feet of UK hospitality club space, and expanded concourses among other upgrades are included in these renovations. Fans will continue to see construction around the arena through the end of the 2021-22 season. View the Rupp Arena upgrades here.
Fans will be able to access Rupp Arena from the main entrances off High Street. New for 2021, UK students should access Rupp Arena via the Main Street entrance. Students are encouraged to access the Main Street entrance by approaching downtown from South Limestone followed by a left turn on West Main Street.
Students planning to park on-campus should follow all Transportation Services policies. Parking availability and location vary by permit type, so please read signage at the entrances to lots and structures, and pay attention to any additional control signage, curb markings, and other parking control devices.
Game Day Information Online:
The official online home for Kentucky men’s basketball game-day information is https://ukathletics.com/sports/gameday. Visit that website for everything to know about attending games at Rupp Arena this season.
Fans with questions or feedback about basketball game day can contact UK Athletics by emailing BBNfirst@uky.edu.
Doors Open 90 Minutes Prior to Tipoff:
Rupp Arena security will not permit the following items inside the arena:
All illegal substances, artificial noisemakers and irritants, backpacks, banners, beach balls, cameras with detachable lenses, firearms, fireworks, frisbees, flasks, glass and aluminum containers, helium balloons, laser pointer/pen, mace, outside food and beverages, selfie sticks, signs larger than 24 inches by 24 inches, stadium seats in excess of 18 inches wide or stadium seats with hard plastic or metal parts, video or audio recorders.
Clear Bag Policy:
As a reminder, the Southeastern Conference’s clear bag policy remains in place at Rupp Arena as an additional safety measure and to facilitate entry. Each fan will be permitted to carry one large clear bag – either a one-gallon Ziploc-style bag or a 12” x 6” x 12” clear bag – plus a small clutch that does not exceed 4.5” x 6.5”. The small clutch allows privacy for small personal items and is also easily searched. The clear bag policy improves public safety by making bags easily searched and significantly reduces faulty bag searches. Fans are encouraged not to bring bags to reduce touchpoints.
All bags and jackets are subject to inspection at all Rupp Arena entrances. The following items are welcome inside Rupp Arena:
- Camera lenses: maximum length six inches; no detachable lenses
- Service animals: As defined by the Americans with Disabilities Act
- Seat cushions: Maximum width 18 inches and cannot have any hard plastic or metal parts or backs
- Strollers: Small collapsible style
Walkthrough Metal Detectors:
Upon arrival, fans will be requested to remove items like cell phones, keys, bags/purses, and large metal objects that may set off the alarm, thus requiring further inspection. Although these units are more effective and faster than handheld metal detectors, patrons should still plan to arrive early to events in order to avoid standing in long lines
Resale and Authorized Purchase:
UK Athletics cautions against purchasing tickets through unauthorized sellers. Only tickets purchased directly through the following outlets are guaranteed to be valid:
- UK Ticket Office
- Rupp Arena Box Office
- Visiting Team Ticket Office
Fans interested in acquiring new season tickets are encouraged to enter the men's basketball season ticket lottery online. For more information on lower-level seating that is currently available with a K Fund pledge commitment, please reach out to the UK Athletics K Fund staff at (859) 257-6300.